Cancellation & Returns

Cancellation Within the Statutory Period

Providing you are a domestic consumer, under the terms of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days after the day on which the goods were received, without giving a reason.

Cancellation must either be in the form of an email, letter or facsimile and sent to our address as listed in the ‘contact us’ section of the website. Since the process of cancellation is time sensitive and requires a clear record of correspondence, we strongly suggest you email your cancellation request to us at the email below:

info@countrylifestores.co.uk

Within 48 hours of sending your request, you will receive a confirmation email from us together with an outline of the process. If you have not received notification with the stated period, you should contact our customer service team on 01761 241270.

If you cancel your order under these provisions, then you will be responsible for returning the goods to us in an as new condition or alternatively you will be responsible for our costs in recovering the goods.

You must make sure that you take good care of the goods and that they are undamaged and not rendered unsaleable through use during the “cooling off” period. Goods should be returned in their original packaging but, if this is not possible, you must make sure that you pack the item securely for forward transit. Please ensure that your name and address are clearly marked on the outside packaging so that we can identify it upon its receipt in our warehouse.

If your product is petrol powered, please ensure your machine is drained of all fuel and oil and is packed suitably and securely for carriage, preferably in its original packaging. It is your responsibility to ensure that your product is packed sufficiently well to ensure it is not damaged in transit.

All products will be checked in our warehouse on return however, Assuming the goods are returned as described above, the full price and standard delivery charge will be refunded within 14 days of receiving your returned item. Goods must be received by us within 14 days of the date of receipt by us of your notice to cancel.

If the product has been used and returned within the 14-day period, the amount of refund will depend on the product’s condition and any cosmetic or other damage from use.

If you are returning items that were originally delivered by pallet, please be aware that the costs to send them back will be considerably higher than the standard the price you were originally charged for delivery and you may be charged any difference.